Next-Gen AI Field Service Management Platform

Where AI Meets Field Efficiency

Manage Your FieldOperations Smarter

A complete platform for field service management — from the office, through the service provider, to the customer

Also perfect for small & medium businesses
10K+
Daily Visits
1000+
Service Providers
99.9%
Uptime
The Platform

One Platform. Three Worlds.

One solution that connects all the pieces - from office to customer

📊

Back Office

Field service management system with dispatch, scheduling, route optimization, real-time monitoring, analytics and insights.

  • Dynamic scheduling
  • Smart automatic dispatching
  • Routes optimization
  • AI based dynamic polygons
  • View call summaries
  • Smart shifts
  • Dynamic depots
  • Allocate hours to area
  • Allow breaks
  • Call balance
  • Smart automatic time-windows
  • Traffic consideration
Back Office - Timing Software Back Office Management Screenshot
Back Office - Timing Software Back Office Management Screenshot
Back Office - Timing Software Back Office Management Screenshot
Back Office - Timing Software Back Office Management Screenshot
Back Office - Timing Software Back Office Management Screenshot
Back Office - Timing Software Back Office Management Screenshot
Back Office - Timing Software Back Office Management Screenshot
Back Office - Timing Software Back Office Management Screenshot
Back Office - Timing Software Back Office Management Screenshot
Back Office - Timing Software Back Office Management Screenshot
📱

Service Provider App

A complete mobile toolbox for field service providers — everything they need in one place.

  • Call information
  • History
  • Tools
  • Tasks
  • AI helper
  • Digital signature
  • Barcode scanner
  • AI call summary
  • Attached images
  • Payment
  • Map
Service Provider App - Timing Software Technician Mobile App Screenshot
Service Provider App - Timing Software Technician Mobile App Screenshot
Service Provider App - Timing Software Technician Mobile App Screenshot
Service Provider App - Timing Software Technician Mobile App Screenshot
Service Provider App - Timing Software Technician Mobile App Screenshot
Service Provider App - Timing Software Technician Mobile App Screenshot
💬

Customer Portal

Customers receive a link via SMS or WhatsApp — view ETA, rate service, contact support.

  • Real-time ETA
  • Send message to technician
  • Rate the service
  • Write feedback
  • Click-to-call support center
Customer Portal - Timing Software Customer Portal Screenshot
Customer Portal - Timing Software Customer Portal Screenshot
Advanced AI Capabilities

Smart Technology for Field Management

Our platform uses advanced AI to optimize every aspect of your field operations

AI-Based Dynamic Polygons

Dynamic service territories (Polygons) based on season, day in a week and density rather than relying on fixed zones.

Smart Time-Window Calculator

AI algorithm that calculates precise time windows for customers based on location, travel times, expected service duration, and workload.

Fully Automated Booking

Self-service booking system that allows customers to schedule appointments 24/7, with instant confirmation and automatic calendar coordination.

Fully Automated Dispatching

Smart dispatch engine that automatically assigns tasks to technicians based on skills, availability, location, and business priorities.

Routes Optimization

Advanced algorithm that calculates the most efficient routes in real-time, saving fuel, travel time, and maximizing daily visit capacity.

Optimal Cross-Area Appointment Scheduling

Cover multiple service areas? Appointments stay within each zone—no jumping between areas, no gaps in the schedule, and no backtracking on the road. Each area's time window adjusts to real demand: longer when it's busy, shorter when it's quiet.

Industries

Field Service Software for All Service Types

🔧
Technicians
🛠️
Installers
💼
Agents
🚚
Couriers
⚙️
Maintenance
👷
Service Providers

Trusted by leading companies

Tornado - Timing Software CustomerNewpan - Timing Software CustomerOKD - Timing Software CustomerTapuz - Timing Software CustomerBrimag - Timing Software Customer
About Us

The Company Behind the Technology

🤝
Personal Guidance
Professional consultancy tailored to your needs
🧠
Custom AI
Smart capabilities built specifically for you
📦
Complete Solution
Everything integrates into one smart package
🎓
Proven Technology
Developed with Tel Aviv University
🏢
Fits Any Size
From small businesses to large enterprises
🚀
Partners & Accelerators
IBM, Microsoft, TAU, E.ON, The Hive, Matrix, Bina

Timing is not just another management system - it's an advanced technological platform built on AI-integrated algorithms, designed to adapt to different organizations and varying operational needs. We accompany you throughout the entire journey - from understanding your processes and goals, through customization and implementation, to measurement and continuous improvement for maximum results.

Our approach is true partnership: we don't just deliver software, we sit with you, understand your operational challenges, and build a solution tailored precisely to your workflow. Our rich consultancy service ensures you get the maximum value from the system.

As part of our service, we develop custom AI components tailored to your organization - chat bots for your customers, a smart search engine on your internal knowledge base, demand forecasting, or process automation. Everything integrates into one smart package that works seamlessly together.

Our technology was developed in collaboration with Tel Aviv University, combining advanced academic knowledge with practical field experience. We've been recognized by leading accelerator programs including IBM Alpha Zone, The Hive, Microsoft 365, and E.ON.

We serve organizations of all sizes - from small businesses to large, complex enterprises. Our goal is simple: full end-to-end automation, easy and efficient operations, and customer service built for the AI era - with dedicated support and professional guidance at every step.

Partners & Accelerators

Matrix
Bina
IBM
Microsoft 365
E.ON
The Hive
Tel Aviv University
FAQ

Frequently Asked Questions

What is Timing Software?

Timing is an AI-powered field service management platform that runs the full operation — from the back office, through the technician in the field, to the customer. It automates scheduling, dispatching, and route optimization, and includes a mobile app for service providers and a customer portal with live ETA.

What is field service management software?

Field service management (FSM) software helps companies that send people to customers — technicians, installers, couriers, and maintenance teams — plan jobs, assign the right person, optimize travel routes, and keep customers updated. Timing is FSM software built around AI: it calculates time windows, dispatches automatically, and adjusts service areas as demand changes.

How does Timing’s AI scheduling and dispatching work?

Timing’s dispatch engine assigns jobs automatically using skills, availability, location, and business priorities. An AI time-window calculator sets accurate appointment slots from travel time, service duration, and workload, including live traffic. Routes are recalculated in real time so technicians take the most efficient path and complete more visits per day.

What features does Timing include?

Timing has three connected parts. Back office: dynamic scheduling, automatic dispatching, route optimization, AI-based dynamic polygons, smart shifts, and live monitoring. Service provider app (iOS and Android): job details, history, tasks, AI helper, digital signature, barcode scanner, photos, payments, and maps. Customer portal: a link by SMS or WhatsApp with live ETA, messaging, ratings, and click-to-call support.

Who is Timing field service software for?

Timing is built for any team that works in the field: technicians, installers, agents, couriers, maintenance crews, and other service providers. It fits small businesses and large enterprises. Typical use cases include installation, repair, delivery, and on-site maintenance across multiple service areas.

What are AI-based dynamic polygons in Timing?

Dynamic polygons are service territories that change with season, day of week, and job density, instead of fixed zones on a map. Timing redraws these areas so appointments stay inside each zone — no jumping between regions, no gaps in the day, and no backtracking. Each area’s time window grows when demand is high and shrinks when it is quiet.

How does Timing’s customer portal work?

After a job is scheduled, the customer gets a link by SMS or WhatsApp. They can see the technician’s live ETA, message the technician, rate the visit, leave feedback, and call the support center in one tap — without installing an app.

How do I get a Timing demo?

Request a demo on timing.tech. You can get access to a demo account within minutes. Timing’s team also provides implementation support and consultancy so the platform is tailored to your workflow. The service provider app is available on the App Store and Google Play.

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