New technology isn’t always met with enthusiasm. This is especially true in the workplace where many employees fear that integrating a new solution will mean more work and a steep learning curve. While this may be the case with some software, most workforce navigation software is easy to integrate and intuitive to use. But it’s more than that. The benefits of adopting such software extend across the entire workplace where it has been found to benefit the bottom line while also boosting employee productivity. With enough time, even the most skeptical employee can come to appreciate workforce navigation platforms.
For many service companies, the service representative serves as the face of the company as they are often the only contact point the customer has access to. This is why employee morale and job satisfaction matters more than ever. This is especially true when you consider the link between employee satisfaction and the quality of service provided. A happy employee is not only more productive, but is also more likely to do a better job. This impacts how the customer perceives the company and ultimately shapes the customer experience.
Technology plays a vital role in boosting workplace motivation and overall happiness. In fact one survey found that 81% of employees surveyed said that technology which makes them more efficient matters more than other job perks such as food and other on-site amenities. Interestingly, 85% of the employees surveyed believed that technology makes them more productive; 70% said it improves work-life balance while 74% said that technology makes their workday better and more manageable.
Why some employees resist new technology
Despite the benefits of adopting technology, not everyone is on-board. While there are many reasons for this, a lot of this resistance to technological change has to do with long-held misconceptions grounded in fear.
For many employees integrating a new solution can feel disruptive and unsettling, especially for those who like the way things are done. Those who value stability and predictability may find the idea of having to learn something new terribly alarming. Technology tends to feel threatening to employees who do not consider themselves to be tech-savvy. Many also fear that that such change may render them expendable.
The sobering reality is that 70% of change management programs fail to achieve their goals due to employee resistance. However research from McKinsey found that when a company and its employees are committed to change, it is 30% more likely to stick. This is great news for companies looking to adopt new workforce navigation platform and suggests that company culture has a big role to play in how new technologies are received.
Strategies to deal with employee resistance
One of the biggest mistakes a company can make is to switch to new software without adequately preparing its employees. Any change is bound to be met by some resistance and maybe even a little skepticism. What matters is how a company reacts, and what they do to communicate this change to employees.
Here are a few things that can make adopting new software a stress-free and rewarding experience for everyone involved.
Communicate clearly and openly
Communication is one of the best ways to prepare employees for technological change. This way they’ll be prepared for the change and will know what to expect. It’s important to explain how the new software will work and how this will impact their daily tasks. This is also the perfect opportunity to hear any feedback employees might have about the change.
Involve employees in the process
Employees are less likely to resist change if they feel they’ve played an active role in the process. It’s a good idea to involve employees by encouraging them to give feedback and suggestions. Before implementing any changes, employees should be encouraged to explain what aspects of their job could be improved by technology. Adopting a collaborative approach to change is the best way to make skeptical employees feel like they’re part of the process.
Provide necessary training
One of the challenges with implementing new software is that often employees don’t feel ready to deal with the change. Proving training and access to any resources that may help employees adjust is an effective way to make sure everyone is prepared. This is the best way to ensure all employees have the necessary skills before the new software is implemented. It will also make for a smooth and hiccup-free transition period.
Focus on the benefits
Workforce navigation platform software enhances productivity and can make employees more productive. In many ways the right software can make a technician’s job easier and helps alleviate unnecessary stress. The software enables employees to work from anywhere with ease as they have access to any customer information as well as the tools they need to get the job done. Thanks to such software large parts of the job from optimizing appointments to managing work orders can be done from anywhere.
Show employees what’s in it for them
Employees may be less likely to resist new technology if they can see how it will benefit their job and career specifically. The idea is to get employees to see that adopting new technology will mean different things to different people in the company. A good way to get employees to see this is by asking them to identify what’s in it for them. By focusing on how technological change can benefit the individual rather than the just company, employees will be more willing to embrace change.
As more and more companies turn to new technological solutions to solve their problems, change becomes a natural part of workplace. But it’s no longer enough for a company to embrace this change. The onus is on the company to make sure that all employees are onboard, have the necessary skills and are adeqtly prepared for the change. If well-managed, adopting new technology provides a useful opportunity to collaborate and boost company morale.