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How to Deal with Employee Skepticism about Workforce Navigation Platforms

New technology isn’t always met with enthusiasm. This is especially true in the workplace where many employees fear that integrating a new solution will mean more work and a steep learning curve. While this may be the case with some software, most workforce navigation software is easy to integrate and intuitive to use. But it’s…
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It’s Time to Confront the Misconceptions about Workforce Navigation Software

Workforce navigation software is not new, and thanks to technological innovation it’s evolving at a rapid pace with new solutions and offerings appearing on the market almost daily. It’s thanks to this innovation that the software is becoming increasingly popular, but many still remain skeptical. Some companies are concerned that integrating new technology will be…
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The Customer Experience Can’t Be Ignored. Here’s How Technology Can Help

Gone are the days when the customer experience could be dismissed as an unnecessary expense. It is now an essential part of running a successful service business. Many companies have woken up to this reality, and realize that their customers expect a seamless experience with real-time visibility and the ability to control the interaction to…
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